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Accessibility Statement

At FENEC, we believe that everyone deserves equal access to information and services online. We are committed to ensuring that our website is accessible to all visitors, including people with disabilities.We strive to create an inclusive digital experience that allows all users—regardless of ability, technology, or circumstance—to navigate, understand, and interact with our content effectively.

Known Limitations

While we strive for full accessibility, some areas of our website may not yet be fully optimised. We are aware of the following limitations and are actively working to address them:

  • Some older PDF documents may not be fully accessible. If you require an accessible version of any document, please contact us and we will provide the information in an alternative format.

  • Third-party content or embedded tools (such as social media feeds or external forms) may not meet all accessibility standards. We work with third-party providers who share our commitment to accessibility where possible.

  • Some interactive features may have limited accessibility on older browsers or devices.

We are committed to resolving these issues and welcome your feedback to help us identify areas for improvement.

Feedback and Assistance

We welcome your feedback on the accessibility of our website. If you encounter any barriers or have difficulty accessing any content, please let us know so we can assist you and improve our site.

To report an accessibility issue or request assistance:

Email: [your email address] Phone: [your phone number] Response Time: We aim to respond to accessibility enquiries within 2 business days.

When contacting us, please provide:

  • The web address (URL) of the page where you experienced the issue

  • A description of the problem you encountered

  • The assistive technology or browser you were using (if applicable)

  • Your preferred method of contact and format for our response

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Third-Party Content

Our website may contain links to third-party websites or embed content from external platforms. While we encourage our partners and service providers to follow accessibility best practices, we cannot guarantee the accessibility of content outside our direct control.

If you experience accessibility issues with linked or embedded content, we encourage you to contact the relevant third party directly. You are also welcome to inform us so we can consider alternative solutions where possible.

South African Inclusion

We recognise the importance of digital inclusion in South Africa, where access to information and services can significantly impact opportunities for education, employment, and economic participation. Our commitment to accessibility aligns with the principles of equality and dignity enshrined in the South African Constitution.

We support the goals of the South African government's initiatives to promote digital inclusion and accessible ICT services for all citizens.

Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies:

  • Screen readers (such as JAWS, NVDA, VoiceOver, and TalkBack)

  • Screen magnification software

  • Speech recognition software

  • Keyboard-only navigation

  • Browser accessibility features and extensions

We test our website using various assistive technologies and browsers to ensure broad compatibility. However, we recommend using the most current version of your preferred browser and assistive technology for the best experience.

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