PRIVACY POLICY
A Legal Disclaimer
FENEC ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or otherwise interact with our business.
We respect your right to privacy and are committed to complying with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African data protection laws.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or provide us with your personal information.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Our general retention periods are:
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Client Records: We retain project files, contracts, and related information for 5 years after the end of our business relationship, unless a longer period is required by law
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Financial Records: We retain invoices, payment records, and related documents for 5 years as required by South African tax legislation
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Marketing Data: If you subscribe to our mailing list, we retain your information until you unsubscribe or request deletion
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Website Analytics: Aggregated, anonymised analytics data may be retained indefinitely for trend analysis
When personal information is no longer required, we will securely delete or anonymise it.
Your Rights Under POPIA
As a data subject under the Protection of Personal Information Act, you have the following rights regarding your personal information:
Right to Access
You have the right to request confirmation of whether we hold personal information about you and to request a copy of that information.
Right to Correction
You have the right to request that we correct or update any inaccurate or incomplete personal information we hold about you.
Right to Deletion
You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was collected.
Right to Object
You have the right to object to the processing of your personal information in certain circumstances, including processing for direct marketing purposes.
Right to Withdraw Consent
Where we process your information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
Right to Lodge a Complaint
If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Information Regulator (South Africa):
Information Regulator (South Africa) Website: https://inforegulator.org.za Email: inforeg@justice.gov.za
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within a reasonable time and in accordance with POPIA requirements.
We may need to verify your identity before processing your request to protect your information from unauthorised access.