REFUND POLICY
Payment Terms
Pricing: All prices quoted are in South African Rand (ZAR) and are exclusive of VAT unless otherwise stated. Pricing for services will be confirmed in writing before work commences.
Payment Methods: We accept payment via Electronic Funds Transfer (EFT), direct bank deposit, and other methods as communicated during the engagement process.
Payment Schedule:
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Once-off services: 50% deposit required before work begins, with the balance due upon completion
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Monthly packages: Invoiced in advance at the beginning of each month, payable within 7 days
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Custom projects: Payment schedules will be outlined in the project proposal
Late Payment: Invoices not paid within the specified period may incur interest at 2% per month on the outstanding balance. We reserve the right to suspend services until overdue amounts are settled.
Refund Policy
Refunds: Due to the nature of our services, deposits are non-refundable once work has commenced. Refund requests for specific circumstances will be considered on a case-by-case basis.
Warranties and Disclaimers
Third-Party Tools: Where our services involve third-party platforms or tools (such as social media platforms, Google, email marketing software, or website hosting), we are not responsible for changes, outages, or policy modifications made by those third parties.